That’s a great question and one we hear often! A virtual assistant from the Philippines can handle all the tasks a typical assistant would, but remotely. This includes a wide range of duties, from administrative work like email management, scheduling, and travel arrangements to more technical tasks like graphic design, web development, and lead generation.

When investing in a Virtual Assistant for your business, reliability and dedicated support are paramount. At Shore Link, we ensure your Virtual Assistant isn't stretched thin by managing multiple clients. Instead, they are exclusively dedicated to your needs (either full-time or part-time, with a maximum of two clients). You can easily contact them during their scheduled working hours, providing the assurance of their availability when you need them. We assist you in setting up effective communication systems to clarify the Virtual Assistant's role, daily tasks, and progress. For instance, our clients find the "End of Day" report particularly beneficial, where the Virtual Assistant shares their daily accomplishments, plans for the next day, and any queries they may have. This ensures alignment and transparency, allowing you to achieve the desired outcomes for your business seamlessly.

All members of our expert team are based in the Philippines. We meticulously search the country to find the best individuals for our clients. We're fortunate because "good people know good people." Many of our new hires come through referrals from current team members. They refer individuals with the right skills, attitude, and mindset for the job. This referral system allows us to select from the cream of the crop, ensuring we provide the best Virtual Assistants for our clients.

In short, absolutely! With over 100 million people in the Philippines, we have access to a vast pool of talent with diverse skills, experiences, and attitudes. Our approach involves collaborating closely with business owners to thoroughly define the role. We ask relevant questions to uncover needs and expectations, helping us tailor our search for the ideal Virtual Assistant. While business owners often have numerous tasks they want assistance with, we focus on identifying the most impactful areas to prioritise. We may manage expectations or even expand them, all while remaining pragmatic. By understanding you and your business on a personal level, we can develop a strategy to deliver the greatest value in the shortest time frame.

Of course! Our Virtual Assistants are adept at handling phone calls, whether in an executive assistant or customer service role. While it's rare to find someone with a native English accent among our Virtual Assistants based in the Philippines, you can expect a highly articulate individual with a neutral accent that is easy to understand. If you don’t already have a phone system in place, we can assess your requirements and recommend a suitable system to utilise with your Virtual Assistant.

If you have a repetitive task in your business that you can’t automate, getting support from a Virtual Assistant would be beneficial. However, it’s important to note that this is not the only task that they can handle for you. For instance, we have clients who task their Virtual Assistants with creating Canva templates to ensure their social media posts look visually appealing. Additionally, some Virtual Assistants research the best CRM or video editing software for clients. You can also rely on your Virtual Assistant to research solutions to problems or find information on a particular topic. It’s often more efficient to delegate these tasks, allowing your Virtual Assistant to spend hours researching on your behalf rather than doing it yourself. Virtual Assistants can undertake a wide range of tasks and are always willing to go the extra mile for you.